It seems that in this Covid world I’ve become very good at troubleshooting and using ConnectWise Control, specifically the cloud-hosted version. Since ConnectWise appears to be shaping itself for sale, it has cut jobs which has clearly affected the level of support I’ve been receiving at all hours.

Let’s begin with configuring mail sending settings with Office365 and ConnectWise Control (formerly ScreenConnect).

Simply put, use these settings!

• smtp.office365.com
• Port 587 w/SSL option
• Email account credentials and set your default from / to address